Microsoft Report on Working with AI: Benefits, and Risks to Social Skills

While Microsoft’s report, coming from a leading player in AI and based in part on survey data, presents an optimistic view of AI adoption, it also outlines interesting decision points for companies and a generic roadmap. Beneath the enthusiasm, however, the report hints at emerging concerns around workplace social dynamics.

Specifically, in explaining why people use AI tools, the survey found that 17% of respondents cited a fear of human judgment, 16% wanted to avoid the friction of working with colleagues, and 15% sought to sidestep the demands of collaboration. In short, a meaningful portion of users may be turning to AI to retreat from interpersonal engagement, suggesting a potential erosion of social and collaborative skills.

The report also notes that AI significantly accelerates onboarding and boosts productivity, likened to a “search engine on steroids.” Yet, this raises a broader concern: as AI takes over more cognitive tasks, organizations must be intentional about preserving pathways for developing human cognitive and emotional capabilities, ensuring they are not diminished or devalued over time.

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